How we protect your information

We do not sell, trade, or rent Users personal information to others. We may share generic aggregated demographic information not linked to any personal information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

We take your privacy very seriously. We will not sell, distribute or lease your personal information to third-parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third-parties which we think you may find interesting (only if you formally give us consent for this to happen).

Third-party Services:

We share personal data as necessary with third-parties who provide services or functions on our behalf and who require the information to provide those specific services to us, which include administration of our website, administration of your account, entering into contracts with you, communicating with you, taking orders for goods or services, delivering our goods and services, identifying trends, protecting the security of our company and website, and marketing additional goods and services to you. These services are hosted and managed by organisations other than ourselves, and some of these services are hosted overseas. We use services that are maintained in Australia, USA and Ireland. The legal basis for our disclosure of your data is both your Consent to this Privacy Policy and our own right to protect and promote our legitimate business interests.

The following are specific reasons why we may share and use your information:

Advertisers: We may use third party advertising companies to run and manage our ads, such as Facebook Advertising, Instagram Advertising and Pinterest Advertising to produce ads that appears when you visit our Website or mobile app. These companies may use information about your visit to our website and other websites that are contained in web cookies (as described below) to offer you personalised advertisements about goods and services that might interest you. We cannot control the activities of, such other advertisers or web sites. You should consult the respective Privacy Policies of these third-party advertisers for more detailed information on their practices as well as for instructions about how to opt-out of certain practices.

Affiliates: We may share your personal information with our business affiliates who promote our product(s) or service(s) for a commission fee. We require our affiliates to honour this Privacy Policy. They are not allowed to spam you and must disclose they are an affiliate for us. If they do not do so, they are in violation of their affiliate terms and this Privacy Policy, and any violation of this nature should be reported to info@ianhawkinscoaching.com

Analytics: We use third-party analytics services (such as Google Analytics) to evaluate and aggregate visitor data. These services help us evaluate Visitors’ use of the Website, including time spent on certain pages, which areas of the Website receive the most traffic, how often visitors visit pages within the Website, and also provide general geographic location about visitors, the source of referred traffic (from other websites, vs search engines, etc). These third party analytic services use cookies and other technologies to help analyse and provide us the data. By providing your consent to this Privacy Policy, you consent to the collection and review of data about you by these analytics providers in the manner and for the purposes set out herein. You should review their Privacy Policy and contact them directly if you have questions. If you opt out of any service, you may not enjoy the full functionality of the Website.

By Law: We may share your data as required by law or to respond to legal process, including a subpoena, or as necessary to protect the rights, property, and safety of others. This includes sharing information with other parties to prevent or address fraud and to avoid credit risks.

External Links: Our website may include hyperlinks to other websites not controlled by us. We suggest you exercise caution when clicking on a hyperlink. Although we use reasonable care in including a hyperlink on our own web page, we do not regularly monitor the websites of these third parties, are not responsible for any damage or consequences you suffer by using these hyperlinks. We are not bound by the Privacy Policies of any third party website that you access by a hyperlink, nor are they bound by ours. We encourage you to read the Policies of those third party websites before interacting with them or making purchases. They may collect different information and by different methods than we do.

Facebook Custom Audience: We may utilise Facebook’s Custom Audience capability which allows us to display ads on Facebook to individuals on our email lists or in our database. We may provide personal information to Facebook, such as your name, email address and phone number to enable Facebook to identify whether you are a Facebook account holder. To opt-out of the Facebook Custom Audience, please email us info@ianhawkinscoaching.com with “Facebook Custom Audience Opt-Out” in your Subject Line, and your name and email address in the body of the email.

Interaction with others: If you interact with others on our website or mobile app, such as participating in a group chat or a group online course, other users may have access to some of your data, including your name, profile picture, and your history of interaction with our website, such as prior comments or posts.

Online Postings: When you post online, your posts may be viewed by others, and we may distribute your comments outside the website.

Other Third Parties: We may share information with advertisers, our investors, or other third parties for the purpose of conducting general business analysis. If we do so, we will make reasonable efforts to inform You if required by law.

Other Third Party Tracking Tools and Personalised and Behavioural Advertising Services: We may also collect or receive information from third parties, such as Facebook, Instagram and/or other third-party social media and similar programs. We use the collected Information to understand client needs, including regarding our Website services to retargeting / Personalised and Behavioural Ads and marketing campaigns

Sale or Bankruptcy: We may disclose your personal information to third-parties and their advisers if we are approached by a potential buyer in connection with the potential sale of our business or of any part of it (including any of Our Brands) or enters bankruptcy. Should we proceed to sell or reconstitute any part of our business that holds your personal information, it will be necessary in some circumstances to share or transfer that information to the buyer or new entity: for example, so that they can continue to provide continuity of service to you. You will always be notified of such a change of control or ownership and will be given the opportunity to object or opt out of any further communications from us or the buyer or new entity, except where such use of your personal information is necessary for a lawful purpose (such as a legal obligation or right, or where necessary to perform an existing contract with you). Such a successor is not bound by our Privacy Policy and may have its own.

Third Party Processing: We may disclose your information to third parties who assist us with various tasks, including payment processing, hosting services, email delivery and customer service.

To Protect Our Company: We may use your information to protect our company, including to investigate and remedy any violations of our rights or policies. We may also disclose your information as reasonably necessary to acquire and maintain insurance coverage, manage risks, obtain financial or legal advice, or to exercise or defend against legal claims.

Other Purposes: We may disclose your personal data as necessary to comply with any legal obligation or to protect your interests, or the vital interests of others or our company.

Please note that we have appropriate data privacy safeguards in place with third-parties with whom we share personal data as described above and who are providing services or functions on our behalf.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Children

Our Sites and our services are primarily aimed at adults. We do not knowingly collect any personal data relating to children aged under 16 years old, unless with prior agreement of a parent or legal guardian. If you are under the age of 16, please do not provide us with any of your personal data, including your email address.

If you have proof that data has been "collected" without the express consent of a parent or guardian of the child, please contact us and we will proceed to eliminate this data. In doing so, we are protecting the rights of minors.

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Your Rights

You have the following rights with respect to personal data concerning you:

i. Right of access

ii. Right to rectification or erasure

iii. Right to the restriction of processing

iv. Right to object to processing

v. Right to data portability

You also have the right to lodge a complaint with the appropriate supervisory authority about our processing of your personal data.

What rights do you have with regard to data protection?

You may exercise your rights of access, rectification and deletion of data as well as request limitations on the processing of your personal data, request the portability of your data and not be subject of individualised automatic decisions by sending a notification to info@ianhawkinscoaching.com

Anyone who believes their data protection rights have been breached or who has a complaint relating to personal information may email info@ianhawkinscoaching.com

In addition, we reserve the right to request that you provide us with evidence of your identity before we take any action with respect to the exercise of your data rights. Further, your rights may be restricted or nullified to the extent they conflict with our compelling business interests, the public interest, or the law.

How do you decide how you want to hear from us?

We will contact you in accordance with your preferences, including by email, phone, post and SMS text. We always seek to explain why and how we might contact you at the point you give your information to us.

If you "opt in" to receive information from us or others, you can change your mind later. If at any time, you would like to stop receiving such information or opt out of a feature, you may notify us at info@ianhawkinscoaching.com You should be aware, however, that it is not always possible to completely remove or modify information in our databases and servers, although we will always make reasonable efforts to do so upon your request, and we are unable to have your information removed from the records of any third-party who has been provided with your information in accordance with these Terms and Conditions.

Sometimes, we need your information to be able to contact you to provide the service or product you wish to use (e.g. a subscription, coaching or retail sales). In those cases, by signing up to the service you are agreeing that we will have to send you service communications to run the service itself, and we will not offer you the chance to opt-out from receiving those messages until you decide you no longer wish to use the services.

California Privacy Rights

The State of California has established its own unique regulations that apply to California residents. If you reside in California, you have the right to obtain from us, once per year and free of charge, information regarding what information we disclose to third party marketers, and the names and addresses of each third party to whom we disclose your data.

If you are a California resident and under the age of 18, you have the right to request that we remove any data that you publicly post on our website. To request removal of your data, please use the contact information listed below. Note that while we will remove your data that is publicly posted on our website, we may not be able to completely remove that data from our systems.

EU Visitors and GDPR

If you live in the EU, your data may be subject to protection by the General Data Protection Regulation (GDPR), a privacy regulation intended to help you have greater control over your personal data.

Under the GDPR, you have the right:

I. to know what information is being collected, as disclosed in this Privacy Policy

II. to object on grounds relating to your particular situation to the collection or processing of certain kinds of information

III. to withdraw consent even after it has been given, without affecting the lawfulness of the processing of your data prior to your withdrawal

IV. to access, modify or update your information so that it is correct

V. to have your information deleted or erased

VI. to have your data transferred or ported elsewhere

VII. and the right to restrict processing in certain situations

For purposes of the GDPR, to the fullest extent possible we do not directly collect or maintain personal data of our EU visitors or clients. This is done through partnerships with third-party vendors who have systems designed for the collection and storage of data on behalf of their clients. The data is only kept as long as is reasonably required to accomplish the purpose or purposes for which it was collected. Certain data may be expunged or utilised more quickly than others, and depending on your engagement and behaviours, including purchasing behaviours, we may be engaged in a business or contractual relationship with some longevity. (For example, if you purchase a course or program, or services that span over some time, you will continue to receive communications in regard to those offerings or services).

The categories of data processors with whom we work, and that help us in the collection of information that allows us to serve and interact with you include website analytics provider(s), website and webform plug-ins and related third-party services that allow us to maintain an up-to-date online platform and communicate with you electronically, an email service provider or providers to assist in managing email correspondence with our visitors, customers and list, as well as payment processor(s) and/or merchant account(s) to help us transact sales online and follow up with you regarding any purchases.

You may contact us at any time to have your information with any of these processors updated or corrected, deleted, or to obtain a copy for your records. Additionally, you may opt out of receiving any additional emails or marketing messages from us by clicking the “unsubscribe” link at the bottom of our email notifications.

Further, if you feel that we have not complied with the relevant data protection regulations, please contact us by sending us an email at info@ianhawkinscoaching.com with your first and last name, your country of origin, and a summary of your concern or complaint. We will endeavour to respond at our earliest possible convenience to address your concern. If contacting us does not resolve your complaint, you may have additional options.

Residents in Designated Countries may also have the right to lodge a complaint with the relevant EU data protection authority. You may access a list of the Data Protection Authorities in the EU here.

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Complaint procedure

If you have a complaint concerning the manner in which we maintain the privacy of your personal

information, please contact us as set out below. All complaints will be considered by Ian Hawkins

and we may seek further information from you to clarify your concerns. If we agree that your

complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the

problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the

Australian Information Commissioner.

How to contact us about privacy policy

If you have any queries, or if you seek access to your personal information, or if you have a

complaint about our privacy practices, you can contact us through:

Info@ianhawkinscoaching.com